The short answer: Please use our blue help button, we'll take it from there.
We recognize there are times when there is no electronic substitute for talking with someone on the phone. When those times happen Disciplr has a callback policy. If we cannot resolve your ticket quickly using our ticketing system our agents may ask you for a phone number and a convenient time to reach out to you by phone.
Thanks for understanding our policies (ugh, the "p" word!) - they help us serve ministries such as yours in an efficient and effective manner. Don't take my word for it, here's a sample of a recent performance report: